TSRDL's portfolio of Registry services includes:
Maintenance of Share/Debenture Holders related information
Registration and certification of transfer of securities in physical form
Effecting the transactions for change in the form of holding i.e conversion
of holding into physical or electronic form (dematerilzation & rematerilization)
Capturing and maintaining Investor holding and basic information including
Disbursement of Corporate Benefits (Cash and non-cash)
TSRDL has the capacity to process both large and small Corporate Benefit
distributions in a very short time frame. TSRDL processes and prints over
5 million payment instruments a year, amounting to approximately Rs.1600
crores annually. Benefit distribution includes Dividend/Interest, Redemption,
Bonus and Rights.
TSRDL responds to 0.5 million investor queries a year. These include requests
for investor related information, upcoming corporate events, changes to investor
details, and specific holding or document related queries.
TSRDL has trained front desk personnel who provide personalized attention
to each investor, may it be across counter, through telephone or via email.
A high speed optical fiber network, custom built software, ISO 9001:2008
certified systems and in house mailing and dispatch service center allows
TSRDL to maintain excellent investor service at all times.
TSRDL provides services to more than 150 companies. A team of relationship
managers provide a 'one-stop shop', to all our clients.
TSRDL deals with numerous special jobs of varying size and complexity. In
order to meet the changing needs of its clients, TSRDL's data mining package
provides for statistical information viz Size of holding, Category of shareholder,
TSRDL's relationship team also assist their clients at their general AGM/EGM's
and other meetings . Complete assistance is also offered for Court Convened
Meetings and Poll related activities.
TSRDL receives a large number of requests from investors for change of investor
related information. To cater to these requests promptly . TSRDL has set up
functional centres which are primarily focused in servicing to these specific
requests. Few of support or special services rendered by TSRDL are:
- Noting of Change of Address and Bank Mandate/ECS requests received
- Issue of duplicate certificates
- Registration of legal documents
- Noting of Nomination
- Call Payment/Endorsement /Forfeiture
- Consolidation/Renewal/Split/Amalgamation of Certificates
- Buyback, Conversion, Sub-division, Exchange & Redemption
Record keeping involves collection of records, cataloguing, Storage, Retention
and Retrieval of Physical records. TSRDL has an automated process for tracking
storage details of each record, its retention program and the date of disposal.
TSRDL's record system has been termed as commendable by outside entities
which has resulted in diversification of TSRDL's business services into Record
The records related to the registry activities, some of which are given
below are stored for a specified period or permanently if required statutorily:
Statutory Requirement Facilitator
- Transfer deeds
- Demat Request Forms etc
- Register of members
- Undelivered security documents
- Allotment registers etc
- Other registers & returns
TSRDL acts as 'Registrar and transfer agent' for a large number of
client companies. The activities of the company (On behalf of the client
companies) come under the purview of the Companies Act/Company Law Board,
Stock Exchange, SEBI Regulations, Registrar of Companies etc.
The role of TSRDL in this capacity is more of a facilitator to enable the
client companies and agencies appointed by them to comply with various statutory
regulations and amendments thereon from time to time. TSRDL accomplishes
this objective by:
- Generating reports for preservation on behalf of client companies
or entities appointed by them.
- Generating and submitting reports on behalf of client companies.
- Providing information to client companies or entities appointed by
- Assistance in complying with the guidelines for prevention of "Insider